Privacy Policy

Quord (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our sports facility booking platform.

Personal Information

When you register for an account or join a facility, we collect:

• Identity Information: First name, last name, date of birth
• Contact Information: Email address, phone number
• Profile Information: Profile picture (optional), location
• Account Information: Email, password (encrypted)

Membership Information

• Facility memberships and their status
• Membership types and payment options
• Booking history and activity logs
• Manager role assignments

Payment Information

We collect payment information necessary to process membership fees and booking payments. Payment card details are handled securely through Stripe and are not stored on our servers.

We use your personal information for the following purposes:

1. 1Account Management: To create and manage your user account
2. 2Membership Services: To process and manage your facility memberships
3. 3Booking Services: To facilitate space bookings and reservations
4. 4Communication: To send you important updates, notifications, and membership-related information
5. 5Facility Management: To enable facility managers to manage their members and communicate with them
6. 6Payment Processing: To process membership fees and booking payments via Stripe
7. 7Legal Compliance: To comply with legal obligations and enforce our terms of service

Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Payment Processors: Stripe, to process payments securely
• Service Providers: To provide essential services (hosting, analytics, email delivery)
• Legal Authorities: When required by law or to protect our rights

We implement appropriate technical and organisational security measures to protect your personal information, including:

• Encryption of sensitive data (passwords, payment information)
• Secure HTTPS connections for all data transmission
• Access controls limiting who can view personal information
• Regular security audits and updates

If you are in the European Economic Area (EEA) or the United Kingdom, you have the following rights:

1. 1Right to Access: Request a copy of your personal data
2. 2Right to Rectification: Correct inaccurate or incomplete data
3. 3Right to Erasure: Request deletion of your data (subject to legal obligations)
4. 4Right to Restrict Processing: Limit how we use your data
5. 5Right to Data Portability: Receive your data in a portable format
6. 6Right to Object: Object to processing based on legitimate interests
7. 7Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us at [email protected].

We process your personal information based on the following legal grounds:

1. 1Contract Performance: Processing necessary to provide our services
2. 2Legitimate Interests: Facility management, security, fraud prevention
3. 3Legal Obligation: Compliance with laws and regulations
4. 4Consent: Where you have given explicit consent (e.g., marketing communications)

We retain your personal information for as long as:

• Your account is active
• Necessary to provide our services
• Required by law (e.g., tax records, payment history)

When you delete your account, we will delete or anonymise your personal information within 30 days, except where retention is required by law.

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences (theme, language)
• Analyse usage patterns and improve our services

You can control cookies through your browser settings, but disabling cookies may affect functionality.

Quord is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last updated" date
• Sending an email notification (for significant changes)

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: